Top Questions Clients Ask Freight Brokers (and the Answers)
Here are some of the most common questions we receive from clients, along with clear answers to help you better understand the freight brokerage process.
1. What Exactly Does a Freight Broker Do?
Answer:
A freight broker acts as the middleman between shippers (companies that need to move freight) and carriers (trucking companies that transport goods). We match your shipment with the right carrier, ensure regulatory compliance, handle paperwork, and track your load from pickup to delivery. We manage the logistics so you can focus on running your business.
2. How Do You Choose Which Carrier to Use?
Answer:
We work with a vetted network of carriers. Our decision is based on factors like safety rating, reliability, equipment type, route, and pricing. We also verify their credentials (MC authority, insurance, etc.) before assigning them to a load, ensuring your freight is in good hands.
3. How Do You Ensure Freight Safety and On-Time Delivery?
Answer:
We use tracking tools and maintain constant communication with carriers throughout the shipment. Our dispatch team monitors loads in real-time and proactively addresses any issues like delays, traffic, or weather conditions. Safety and punctuality are at the core of our process.
4. What Types of Freight Do You Handle?
Answer:
We manage a wide range of freight, including:
Dry van
Reefer (temperature-controlled)
Flatbed
LTL (less-than-truckload)
Full truckload (FTL)
Intermodal and drayage
Whether you’re shipping palletized goods or heavy machinery, we can help.
5. How Are Freight Rates Calculated?
Answer:
Rates depend on multiple factors, including:
Distance and route
Weight and size of the load
Type of equipment required
Fuel prices
Urgency and delivery timeline
We aim to provide competitive, transparent quotes with no hidden fees.
6. Do I Need a Freight Broker or Can I Book a Carrier Myself?
Answer:
You can book a carrier yourself, but working with a broker saves time, reduces risk, and gives you access to a wide carrier network. We handle negotiations, paperwork, and problem-solving—so you don’t have to. It’s like having a logistics team without the overhead.
7. What Happens if There’s a Delay or Damage?
Answer:
We handle communication with the carrier immediately. If there’s damage, we guide you through the claims process. Our goal is to minimize disruption and resolve the issue quickly. We also help prevent these situations through proactive monitoring and working with reputable carriers.
8. Is There a Minimum Shipment Size or Volume?
Answer:
No. We accommodate everything from single-pallet LTL shipments to full truckloads and beyond. Whether you’re a small business or a large enterprise, we can tailor our services to fit your shipping needs.
9. How Quickly Can You Move My Freight?
Answer:
Same-day or next-day pickups are often possible depending on the location and freight type. Let us know your timeline, and we’ll prioritize speed without sacrificing service quality.
10. Why Should I Choose Your Brokerage Over Others?
Answer:
We combine industry expertise, modern tech, and a strong network to deliver fast, reliable, and affordable freight solutions. What sets us apart is our commitment to communication, transparency, and client-focused service.
Have More Questions? Let’s Talk.
Our team is always here to help you navigate the complex world of logistics. Contact us today for a free consultation or freight quote, and let’s move your business forward—one shipment at a time.
Need a freight quote today? Get in touch with our team!
